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POLICIES & SHIPPING
Our Commitment to YOU
We are committed to offering our customers a fun, affordable online boutique shopping experience. Items featured at luzelizzies.com are chosen for their quality and design. Many items and brands are boutique-exclusive!

 

WE’RE HERE TO HELP!

Please contact us 24-hours a day at support@luxelizzies.com for questions or concerns. We will respond to your email as quickly as possible.  We love receiving emails with your questions and comments so we can improve our customer’s shopping experience and the products we offer. We LOVE fan mail too!!

If you would prefer to order by telephone or need urgent assistance, please contact us by phone during business hours listed on our Contact page at:

(765) 373-8625

 

SHIPPING:

Most orders, with exception of back-ordered items, are shipped within 7-14 business/shipping days. Back-ordered items normally ship within 20-45 business/shipping days. We work hard to process and ship your order as quickly as possible, but there may be additional delays due to inclement weather, holidays, and USPS exceptions that are beyond our control and we cannot be held responsible for such delays.

Shipping charges will not be refunded.

Local Delivery: FREE Local Delivery is available to anyone providing a delivery address within Wayne County, Indiana. Select this option at checkout, and delivery will be arranged via email.

 

EXCHANGE POLICY:

All unworn items in original condition (tags still attached, no make-up stains or odors, etc) can be exchanged or returned for website merchandise credit (minus shipping costs and discounts applied) within 14 days of DATE of shipment. In the event that an item is damaged or defective upon receipt, please contact us immediately (within 48 hours of shipment arrival) and we will work with you to resolve the issue. In most cases, damaged or defective items will be granted exchange for the same item (if available) or store credit will be issued (minus shipping costs and discounts applied).

The following items are FINAL SALE: Accessories (Jewelry, Hats, Scarves, etc.), Shoes/Boots, Final Cut Clearance items or any item/s that received a 40% or greater discount.  No returns will be accepted for these items.

To return/exchange your purchase, email support@luxelizzies.com with your request for return or exchange. Include your Order Number in the subject line. We will respond to your email, and if granted, a return/exchange code will be included in our email response. You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. We recommend noting the tracking number from your return shipping label. Write the return/exchange code on the outside of your envelope/box and ship to:

Luxe Lizzie’s Return
3935 Constance Dr.
Richmond, IN 47374

Items received after the 14-day return/exchange window will not be given a credit/exchange and will be sent back to you. If you return items that you have tried on and they have make-up on them, you will not be given a credit/exchange and items will be sent back to you. Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you. Items returned with pet hair or odors (cigarette smoke, etc.) will be shipped back to you.

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